CRITICAL SUCCESS FACTOR ON EMERGENCY PREPAREDNESS AND RESPONSE PLANNING IN COMMERCIAL BUILDING

Abstract

This study aims at identifying the critical success factors (CSFs) for emergency preparedness and response planning in commercial building and exploring interactions among such CSFs. Study data were sourced from questionnaire survey and semi-structured interviews administered in three different commercial buildings. This study constructs a third-order CSFs system containing seven CSFs: safety inspection, emergency response plan, emergency safety education and training of workers, incident reports and investigation, safety environment, emergency equipment and personal competency. Among these, management organization is found to be the key factor affecting emergency management performance, while occupants of the building behaviour are a factor with a direct impact. Implications for practice are proposed. This study also enriches the existing literature on the CSFs and performance evaluation of emergency management in commercial building construction projects. Safety performance of commercial building can be effectively enhanced by improving the professional competence of safety management organizations.