Abstract:
This study aims at identifying the critical success factors (CSFs) for emergency
preparedness and response planning in commercial building and exploring
interactions among such CSFs. Study data were sourced from questionnaire survey
and semi-structured interviews administered in three different commercial buildings.
This study constructs a third-order CSFs system containing seven CSFs: safety
inspection, emergency response plan, emergency safety education and training of
workers, incident reports and investigation, safety environment, emergency equipment
and personal competency.
Among these, management organization is found to be the key factor affecting
emergency management performance, while occupants of the building behaviour are
a factor with a direct impact. Implications for practice are proposed. This study also
enriches the existing literature on the CSFs and performance evaluation of emergency
management in commercial building construction projects. Safety performance of
commercial building can be effectively enhanced by improving the professional
competence of safety management organizations.
